FAQs

Community FAQs

Architectural

What types of exterior modifications can I make without approval?
 All exterior modifications or improvements require approval through the community’s architectural control process. Please submit a complete architectural request form on TownSq under Tools > Architectural Review.

Where do I find the architectural modification request form?
 Go to the Tools tab in TownSq and select Architectural Review.

What is the process for submitting an application? How long does approval take?
 Once submitted, your application will be reviewed by the Architectural Review Committee, a group of volunteer homeowners appointed by the Board. The committee will determine compliance with the association’s guidelines. A response may take up to 30 days from submission. Please provide as much detail as possible to avoid delays.

How can I check the status of my application?
 If you haven’t received a response within 30 days, submit a comment in the Architectural Review section of TownSq.

Board Meetings

How do I find out when the next Board meeting is?
 Board meeting dates and times are posted in the News and Events section of TownSq. If you’ve registered your email, you’ll also receive meeting details via email.

Where can I find recent meeting minutes?
 Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

How do I report a maintenance issue in a common area?
 Please submit a request via TownSq, including a picture and as much detail as possible. You can track your request status in TownSq.

How do I get a mailbox key?
 Contact your local United States Postal Center for instructions, or a locksmith if your home was purchased as a resale.

Compliance

I received a violation notice. Who can I talk to?
Contact our Compliance Department at compliance@goodwintx.com. Additional contact information is on your notice.

How do I report an issue with a neighbor’s home?
 Submit a request via TownSq, including a picture and details if possible.

How often does the compliance driver visit?
 Compliance drivers typically visit bi-weekly, with additional spot inspections as needed.

Is there a list of community rules for tenants?
You can find the Covenants, Conditions, and Restrictions (CC&Rs) on your community’s website at www.goodwintx.com by searching for your community name.

Contacts

Who can I reach for help?

How can I reach the Board of Directors?
 You may address the Board at the next scheduled meeting or submit a request via TownSq.

Documents

Where can I find the association’s governing documents?
Visit www.goodwintx.com and enter your community name in the “Find My Community” field.

Financial

What is my balance?
 View your account balance by logging in to TownSq, or contact Customer Service.

How do I pay my assessment?

  • Option 1: Mail
     ATCH – Trails at Carriage Hills
     c/o Goodwin Processing Center
     PO Box 93447
     Las Vegas, NV 89193-3447
  • Option 2: TownSq Website or App
    Log in at https://app.townsq.io/login
    Select your account and click “Make a Payment.” Options include paying your open balance, setting up recurring payments, or making a one-time payment.
    • ACH and debit/credit card options available.
    • Credit card payments: $1 convenience fee + 3.5% of payment amount.
    • E-check payments: $1 convenience fee.
  • Option 3: Bank Bill Pay
     Update your payee and address to the PO Box above. Include your account number and association code (ATCH) in the memo.

Can I pay with a credit/debit card?
 Yes, through TownSq. Fees apply as noted above.

What is my property code?
 ATCH

What is the Management ID?
 6587

When is my assessment due?
 $99.00 annual assessment.

Why does my account show a negative number?
 A negative number means you have a credit balance.

I received a letter about a past due assessment. Who can I talk to?
 Contact Customer Service.

Who can I talk to about setting up a payment plan?
Email delinquencies@goodwintx.com.

How do I update or cancel my Western Alliance auto draft?
Click here to update or cancel your Western Alliance recurring payments.

What does my assessment pay for?
 Assessments cover operating expenses such as utilities, road maintenance, landscaping, amenities, insurance, and more.

Where can I find my account number?
 Your account number is on your billing statement or coupon book. If you can’t locate it, contact Customer Service.

Insurance

My lender needs a copy of the association’s insurance. Where do I get it?
 Contact Customer Service or submit a request through TownSq.

Owner Information

How do I update my contact information or mailing address?
 Contact Customer Service or submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?
Order at https://marketplace.communityarchives.com/login.

How much does a lender questionnaire cost?
 Visit the website above for pricing.

Where do I obtain a resale certificate?
Order at https://marketplace.communityarchives.com/login.

I’m a lender and need a statement. Is there a charge?
Statements can be ordered at https://marketplace.communityarchives.com/login.

TownSq

What is TownSq?
 TownSq is an all-in-one app for connecting with your community, managing your account, paying online, accessing documents, and more.

How do I register for TownSq?

  1. Visit https://app.townsq.io/ais/sign-up
  2. Enter your account number and property zip code
  3. Provide your email and create a password

I’m getting an error registering for TownSq. Can you help?
 Contact Customer Service for assistance.

How do I change my TownSq email preferences?
 Log in to TownSq, click your name in the top right, and select “Edit Profile” to update notification preferences.

How do I submit a request in TownSq?
 Log in and click the “Requests” link on the left menu.

I forgot my TownSq password. How can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.

If you need further assistance, please contact our Customer Service team or your Community Manager. We’re here to help!